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Satisfaction guarantee

Satisfaction guarantee

4 commitments for absolute confidenceGarantie satisfaction

Ensure your satisfaction, that is our priority. So, if you are disappointed with your order or if you encounter any problems, feel free to contact us we will do our utmost to restore the smile!

1 - You are not satisfied with your order ?

You have 7 days to tell us of your dissatisfaction. Depending on your choice we will proceed to a credit to have or a refund, whatever the reason for your return product.

2 - Your products have been damaged during transportation?

A new order will be sent to you free of charge.

How do I?

Just contact our customer service a digital photo to see damage, via the section contact of our site.

 

3 - You have not received your order?

If you have not received your order 10 days * after the date of shipment it you will be returned free of charge.

How do I?

Contact our customer service via the section contact of our site.

* For delivery outside France metropolitan, the deadline is extended to 15 days.

 

4 - There is a problem or an error on the product you received?

Your order will be returned to you as a priority and for free.

How do I?

Immediately contact our customer service via the section contact of our site, we will do our utmost to address this problem more quickly.