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Terms of use

General conditions of sale

A question from our general conditions of sale? Contact us by email and we will be able to answer you or bring you a precision.



The site is the property of IDNESS whose headquarters is located at 13 avenue Weber, 93500 PANTIN, France, in its entirety, together with the rights y related. Any reproduction, integral or partial, is systematically subject to the authorization of the owners. However, the type site hypertext links are permitted without specific demands.


1. acceptance of the conditions

The customer admits having taken knowledge, at the time of order, special conditions of sale set out on this page and expressly declares to accept them without reserve.
The present general conditions of sale govern the contractual relationship between IDNESS and its client, the two parties accepting them without reserve. These general conditions of sale will prevail on all other conditions contained in any other document, unless express, prior and written.


2 products

The products are offered for sale until the stock is exhausted. For the product is not in stock in our warehouses, our offers are valid subject to availability from our suppliers. When ordering a product unavailable, the client will be informed through its customer account available on the website and/or by email as soon as possible.


3 commands

If the customer wants to order, it will have to first identify. To this end, it will fill, according to the indications provided online, a form developed to where it will provide the information necessary for his identification and in particular its name, first name, telephone number, postal and e-mail address and address billing and delivery. All information is presented to the client in the French language.
The customer having chosen presented products, will definitively validate his order by clicking the button "Confirm order" to demonstrate its commitment and its acceptance of the General Conditions of sale. From this moment, the command is registered, and an order number is communicated to the client as well as a confirmation on the screen and/or by e-mail. The data recorded by the IDNESS constitute evidence of nature, the content and the date of the order.
No unilateral cancellation of order will be accepted without the agreement of the company IDNESS. Beware if you have changed your mind, you can return the article within 7 days following the date of delivery. We will refund you as soon as we have received the returned item in the requirements. The shipping costs incurred to return (s) article (s) will be your responsibility.
IDNESS reserves the right to refuse or not to reimburse returned articles when the product packaging has been opened or when the products have been damaged by the client.


4 mode of delivery

The delivery is made to the address specified by the customer during the passage of his order. It will be conducted by Chronopost, TNT, GLS or GLS depending on your choice. It can only intervene once the order validated by the customer and the payment in its entirety. Possibly relevant bank payment centres will have therefore agreed in advance of payment. In case of refusal of such centres, the order will be automatically cancelled. In addition, the company IDNESS reserves the right to refuse any order from a customer with whom a litigation exists.
Delivery charges are calculated based on the weight of the package. These can be consulted at any time in the terms of delivery...

Delivery address: the client agrees to an address in its command to which delivery can be made during business hours.


5 delivery times

After preparation by the logistic service, the command is delivered within 24 working hours by Colissimo, Chronopost and TNT carrier and in a period of 48 to 72 h by the carrier. These deadlines agreed days out problem routing and according to the availability of the products.
Under no circumstances, delivery delays due to failures of products cannot give rise to compensation or damages. In the case of out of stock, the lead time is approximately 1 week. Delivery will begin from the date of delivery of the parcel to the carrier.
In case of force majeure or exceptional events (natural disaster, epidemic, strikes, lockout, etc) delaying or prohibiting the delivery of the goods, the company IDNESS emerged from liability. IDNESS does in no way responsible for the non compliance with delivery times announced by the carrier himself. Also, no compensation or reimbursement will not be applied to beer Temple in the event of delay due to the only failure of the carrier. Any cancellation of order, what is the reason and accepted by the company IDNESS will qualify only reimbursement of the sums paid.
No damages on this cancellation may be requested.



The price is expressed in euros all taxes included, packing costs and specific tax included. The price indicated on the specification sheets does not include freight charges that are calculated according to the weight of the order. The price indicated in the order confirmation is the final, expressed price inclusive of all taxes. This price includes the price of products, handling costs, packaging and storage of products, the transportation costs.
IDNESS reserves the right to modify its prices at any time without notice. Products will be charged on the basis of the rates in force at the time of validation by the payment of each order.
IDNESS cannot under any circumstances be held liable for any computer bug amending unbeknownst to her the price of one or several articles and/or the command. Corporations IDNESS thus reserves the right to cancel an order if the amount was not in agreement with prices normally products and/or delivery charges.


7 claims and returns

By signing the delivery note, the client accepts the products delivered in the State and therefore no claim for damage done during transport will not be accepted. It is the responsibility of the client to carry out all checks and to protest the arrival of the parcel. The goods always travel at the risk and peril of the recipient. Always check your parcel at the finish.You have a period of 48 hours, with reception of the parcel, to make any reservations to IDNESS in case of missing or degradation products.
In the context of a case, the customer is required to send photos, either by e-mail or by post (13 Avenue Weber - 93500 - PANTIN) within a period of 48 hours upon receipt of the goods. As part of a missing product, the customer must send to IDNESS the declaration on honour available on our website. The customer should check upon delivery the good condition of the package and, in case of damage or missing product, specify its reservations on the delivery. Any return of goods requires the prior agreement of the company IDNESS. Failing agreement, all returned merchandise will be held at the disposal of the customer at its own expense, risk and peril, all costs of transport, storage, handling is the responsibility of the customer. In all cases, the return of the goods occurs at the expense and risk of the customer.

Code of consumption article L121-20
The consumer has a period of 14 days to exercise his right of withdrawal without having to justify reasons nor to pay penalties, with the exception, if any, expenses of return. The above-mentioned period shall run from the receipt of the product.

Article L121-20-1
Where the right of withdrawal is exercised, the Professional is required to refund without delay the customer at the latest within 30 days of the date on which this right has been exercised. To the beyond, the amount due is full right, productive interest at the legal rate in force. The return will be monitoring or recommended with a declared value corresponding to the price of the product. In the event that the package would have been returned to us for following motis:-parcel not delivered / incorrect address - parcel not delivered / absent recipient IDNESS companies can undertake to return the goods at their own expense. The client will be pay back the shipping costs.


8. insurance IDNESS

The IDNESS insurance allows you to ensure such compensation against a possible case of products. The customer subscribed insurance IDNESS has an additional period of 7 days to all claims, or 9 days total with reception of the parcel. Where:

-A product was broken during transport, if the insurance was purchased, then IDNESS undertakes to compensate you by sending you either a credit or a refund of the value of the product, no return will not be considered.

-In the same case but if IDNESS insurance was not purchased, then the customer may not claim any compensation, nor have, no refund.


9 billing

The client can view its bills to its client area.


10. mode of regulation

Settlement of an order may be made:

By credit card (Carte Bleue, Visa, Eurocard, Mastercard accepted in France) The validation of the order by credit card is worth mandate to pay the price all taxes of the command. -On Internet thanks to the SSL protocol, the client can pass safely the type of card (Carte Bleue, Visa, Eurocard, Mastercard), bank card number, validity date and the name of the card holder (name as is on the credit card). Online, IDNESS allows you to adjust via the Bank server secure the PayPal in a secure environment. Your credit card number is therefore directed to the servers of Paypal, your payment is made directly to Paypal in a secure environment without going through the server of the shop, guaranteed all the more important that your are known only to our partner Paypal.

By Paypal
The Paypal system allows to pay online without revealing its financial data, in identifying themselves simply with his e-mail address and a password.


By cheque
The Client sends a cheque, to the order of IDNESS, in settlement of the total amount (including postage) command on the back of which is noted the order number and send to:

IDNESS 13 Avenue Weber 93500 Pantin France


By bank transfer
To pay for your purchases by bank transfer, simply select 'transfer' in our order form. Then, you must send us your transfer within 15 days, always accompanied by your order No. enable us to identify it. If the settlement is not reached within 15 days, the order will be cancelled.

IBAN: FR7630003039400002053434438 BIC: SOGEFRPP


11. loss or theft of the package

In case of loss or theft of the package due to an issue with the chosen carrier at the time of the passage of the order by the customer, it is imperative to notify IDNESS within a reasonable time. To report the loss or theft of the parcel the customer must contact by e-mail or a declaration on the honour of the non reception of the parcel.
An investigation will be then opened by IDNESS with the carrier. IDNESS will put at the disposal of the client all information pertaining to the investigation. The time is minimum 3 weeks to elucidate the loss or theft of a package. If the loss is real, after results of the investigation with the carrier, IDNESS will either a second delivery, or a refund by having or cheque; subject to compensation on the part of the carrier.


12. applicable law

This contract is subject to French law. The language of this contract is the French language. In case of dispute, the french courts will be only qualified.


13. personal, personal or private information CNIL

Personal information
Such information and data are necessary for the processing of your order and the communications between you and IDNESS. This information is sent only necessary and indispensable partners, and in case of necessity to customs services.
Please read about the record dealing with our conception of the management of the personal information that you entrust to us.

Such information and data shall be kept for at least ten years, to meet legal obligations, particularly when the amount of an order reaches or exceeds €120,00 inclusive of tax

Declaration to the CNIL
The data and the stored information are subject to automated treatments that were the subject of a declaration to the CNIL registration number is 1751278 v 0.

Law «informatique et Libertés».
In accordance with the law and freedoms of January 6, 1978, you have a right to access and rectify the personal data concerning you. You can read all the information about you in the section "my account".

Section 19 of Act No. 2004-575 of 21 June 2004
According to the Act on confidence in the digital economy, are also in the field of electronic commerce such as those consisting of services to provide information online, commercial communications and search, access and retrieval of data, to access tools in a network communication or hosting information, including when they are not remunerated by those who receive them.

The Professional is responsible for right to the consumer for the proper performance of the obligations resulting from the contract concluded at a distance, that those obligations are to be performed by the professional who entered into this contract or other providers of services, without prejudice to its right to appeal against these.