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Deliveries and returns

Deliveries and returns

The transport of your parcelLivraisons et retours

The delivery is made to the address specified by the customer during the passage of his order. It will be conducted by Chronopost, TNT or colissimo, depending on your choice. It can only intervene once the order validated by the customer and the payment in its entirety. Possibly relevant bank payment centres will have therefore agreed in advance of payment. In case of refusal of such centres, the order will be automatically cancelled. In addition, the company Idness reserves the right to refuse any order from a customer with whom a litigation exists. Delivery charges are calculated based on the weight of the package. These can be consulted at any time in the terms of delivery.

Delivery address: the client agrees to an address in its command to which delivery can be made during business hours.


Delivery times

After preparation by the logistic service, the command is delivered under 24 working hours by Colissimo, Chronopost and TNT carrier and in a time of 48. These deadlines agreed days out problem routing and according to the availability of the products. Under no circumstances, delivery delays due to failures of products cannot give rise to compensation or damages. In the case of out of stock, the lead time is approximately 1 week. Delivery will begin from the date of delivery of the parcel to the carrier. In case of force majeure or exceptional events (natural disaster, epidemic, strikes, lockout, etc) delaying or prohibiting the delivery of the goods, the company IDNESS emerged from liability. IDNESS does in no way responsible for the non compliance with delivery times announced by the carrier himself. Also, no compensation or reimbursement may be asked to IDNESS delays due to the only failure of the carrier. Any cancellation of order, what is the reason and accepted by the company IDNESS will qualify only reimbursement of the sums paid. No damages on this cancellation may be requested.


Claim and returns

By signing the delivery note, the client accepts the products delivered in the State and therefore no claim for damage done during transport will not be accepted. It is the responsibility of the client to carry out all checks and to protest the arrival of the parcel. The goods always travel at the risk and peril of the recipient. Always check your parcel at the finish.You have a period of 48 hours, with reception of the parcel, to make any reservations to IDNESS in case of missing or degradation products. In the context of a case, the customer is required to send photos, either by e-mail or by post (13 avenue weber - 93500 - PANTIN) within a period of 48 hours upon receipt of the goods. As part of a missing product, the customer must send to IDNESS the declaration on honour available on our website. The customer should check upon delivery the good condition of the package and, in case of damage or missing product, specify its reservations on the delivery. Any return of goods requires the prior agreement of the company IDNESS. Failing agreement, all returned merchandise will be held at the disposal of the customer at its own expense, risk and peril, all costs of transport, storage, handling is the responsibility of the customer. In all cases, the return of the goods occurs at the expense and risk of the customer.

Code of consumption article L121-20 The consumer has a period of 14 days to exercise his right of withdrawal without having to justify reasons nor to pay penalties, with the exception, if any, expenses of return. The above-mentioned period shall run from the receipt of the product.

Article L121-20-1 Where the right of withdrawal is exercised, the Professional is required to refund without delay the customer at the latest within 30 days of the date on which this right has been exercised. To the beyond, the amount due is full right, productive interest at the legal rate in force. The return will be monitoring or recommended with a declared value corresponding to the price of the product. In the event that the package would have been returned to us for following motis:-parcel not delivered / incorrect address - parcel not delivered / absent recipient corporations beer Temple will not commit to return the goods at their own expense. The client will be pay back the shipping costs.

 

 

CarriersDay and hour of deliveryIn case of absence
Lettre Max suiviDelivered within 48 h after the departure of the package of our warehouses, or 72 h after the passage of your order (excluding workdays)Your letter is deposited in your mailbox

Livraison Chronopost

Delivered within 24 hours after the departure of the package of our warehouses, at 48 h after your order (excluding workdays)Your parcel is deposited in the nearest post in your home office

Livraison So Colissimo

Delivered within 48 h after the departure of the package of our warehouses, or 72 h after the passage of your order (excluding workdays)Your parcel is deposited in the nearest post in your home office
Livraison TNTDelivered within 24 hours after the departure of the package of our warehouses, at 48 h after your order (excluding workdays)The package is left in package relay nearest you in the same afternoon. You will be alerted by SMS or e-mail address to fetch

Livraison Relais Colis TNT

Delivered within 24 hours after the departure of the package of our warehouses directly into the relay package you have selected. You are notified of its filing via SMS or emailThe parcel you wait 15 days in relay package

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